Terms and Conditions

These terms and conditions ("T&Cs") apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by the T&Cs set out below.

If you have any questions about the items you wish to purchase or these T&Cs, please contact us before placing an order by emailing sales@dbmk.co.uk.

• We reserve the right to modify or withdraw this website (or any part of it) temporarily or permanently, with or without notice. We shall not be liable to you or any third party for any modification or withdrawal of the website.
• We reserve the right to change these T&Cs from time to time.
• We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the appropriate equipment is available to use the website and screen out anything that may damage it. We will not be liable for any loss or damage to computer equipment resulting from the use of this website.
• We take reasonable care to ensure that all details, descriptions, and prices of goods appearing on the website are correct and up to date.
• Packaging may vary from that shown.
• We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the product's colour on delivery. To the extent permitted by law, we disclaim all warranties, express or implied, regarding the accuracy of the information on this website. We shall not be liable for any loss or damage resulting from the use of such information.
• Please note that an item may become unavailable before checkout. If this happens, you will be notified during the checkout process.
• We charge the total cost of the order at the time of purchase. If any item is out of stock when packing your order, we will ship the available goods and refund the value of any unavailable items. Pre-orders are treated separately.
• After registering your address, you will see the correct price either inclusive or exclusive of VAT.
• Unless otherwise specified, prices for goods are exclusive of delivery and may be subject to delivery charges, insurance costs, customs duties, special handling charges, and/or packaging charges. The postage cost will be shown in the cart.
• We reserve the right to revise prices at any time to reflect increases in costs, including changes in taxes, duties, levies, exchange rates, site conditions, delays, interruptions, lack of information, or other factors beyond our control. No price increases will apply to items already purchased.
• All delivery charges must be paid by you. Delivery will be made to the address specified at the time of ordering. We aim to deliver goods within 7 working days for UK orders and up to 25 working days for international orders. Delivery times are estimates and not guaranteed.
• If goods are required by a specific date, we recommend ordering well in advance.
• Delivery charges vary depending on the products ordered and the selected service. Refunds of delivery charges are subject to your legal rights under the Distance Selling Regulations and other applicable legislation.
• Risk in the goods passes to you upon delivery to the specified address. You are responsible for their custody and maintenance thereafter.
• Payment may be made by any method indicated on the website. We take reasonable care to keep your order and payment details secure, but we cannot be held liable for any loss resulting from unauthorised access unless due to our negligence.
• Payment is authorised online, and your credit/debit card will be charged when the order is accepted.
• If your goods arrive damaged or defective, you must inform us as soon as possible and no later than 7 days after discovery. Failure to do so will be deemed acceptance of the goods.
• Goods must be unmodified, properly used under normal conditions, and properly stored, installed, and maintained.
• Goods or parts must be returned in their original packaging with supporting documentation, including the invoice number and nature of the defect or shortage.
• If a replacement is not available, we will refund the value of the returned goods via the original payment method.
• Under UK Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receiving the goods. This right applies only if the goods are unmodified, properly used, and properly stored, installed, and maintained. The right to cancel does not apply to opened or unsealed software.
• To cancel your order, email sales@dbmk.co.uk.
• We reserve the right to cancel orders if a fault is identified or if we cannot deliver to your area or country. If we cancel your contract, we will notify you by email and refund any payment within 30 days.
• We reserve the right to withdraw goods from the website and to remove or edit any content.
• We may refuse to process a transaction or refuse service at our sole discretion. We will not be liable for withdrawing goods, removing or editing content, refusing to process a transaction, or suspending a transaction after processing has begun.
• If you are not satisfied with your purchase, we will refund the value of the goods provided you notify us of your intention to cancel and return the goods in perfect condition with the original invoice and packaging within 7 working days of delivery. A certificate of posting should be obtained, as we cannot be held responsible for non-delivery without it.
• Other legal notices on this website also govern your use of the site.
• This website, its content, and any contracts formed through its use are governed by English law. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

If any part of these T&Cs is deemed unlawful, void, or unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions.

• Each provision of these T&Cs shall apply and survive independently, even if one or more provisions are held to be inapplicable or unenforceable.
• DBMK Ltd is a company registered in England and Wales under registration number 14352675. Registered office: DBMK Ltd, 76 Bekesbourne Lane, Littlebourne, Kent, CT3 1UZ, UK. VAT number: 495 5336 53.
• Your statutory rights are not affected by these T&Cs. Nothing in these T&Cs limits or excludes our liability for fraudulent or negligent misrepresentation. For further information about your statutory rights, contact your local Trading Standards Department or Citizens Advice Bureau.

It is rare for parcels to be lost but not uncommon for them to be delayed.

Royal Mail and Parcelforce do not accept UK loss claims until 15 working days after posting (10 for Special Delivery) and 25 working days for international orders. These timeframes have doubled following Covid-related disruptions.

You must retain damaged items and packaging in case Royal Mail or Parcelforce request inspection.